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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- How do I replace the lamp?
- What is the Test Pattern feature?
- How do I reset the lamp timer to zero?
- What is DICOM Simulation Mode?
- The remote control doesn't work. What should I do?
- When and how should I clean or replace the air filter?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- Can I access the lamp and air filter with the ceiling mount installed?
- Is there a recommended sequence of turning on my product and peripherals?
- The power light will not turn on. What should I do?
- When I try to install the USB Display driver, I see the message Inadequate Permissions. What should I do?
- How do I connect my image source to my product?
- How do I present image or movie files from an external drive or USB flash memory drive?
- Can my product do rear projection?
- Nothing projects on the screen. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- I am unable to connect my Mac to my product. What should I do?
- How do I connect my digital camera or other device to my product?
- Can I connect my product to a network?
- Can I place my product in an enclosure or shelf cabinet?
- How do I mount my projector on the ceiling?
- Does my product support stacking?
- How do I connect my product?
- I am using Cisco VPN AnyConnect for Mac and cannot connect to my product using the EPSON EasyMP Network Projection Software v2.77, what is wrong?
- Can I use a USB connection to project from my computer?
- How do I select the image source?
- How soon should I see an image after I press the Power button?
- I can't play movies from my computer on my product. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- How can I improve the image quality?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- How can I adjust the colors?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- The image on my screen appears red, pink, or magenta. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- When I browse through the image files on my USB drive, some of the .jpg files have an icon rather than the thumbnail preview. What should I do?
- How do I resize the screens in Split Screen mode?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I reset the lamp timer to zero?
- When should I replace the projection lamp?
- How do I replace the lamp?
- Can I access the lamp and air filter with the ceiling mount installed?
- When and how should I clean or replace the air filter?
- How and when should I clean the lens?
- How do I clean my product case?
- What are the escape codes for my product?
- After upgrading EMP Monitor or EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- In EMP SlideMaker 2, my PowerPoint files don't display thumbnails and I can't paste them into scenarios. What should I do?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- Can I access my product from different operating systems on the same network?
- How do I manage my product on a network (wired or wireless)?
- How do I change my product sources using RS-232 command codes when viewing images in Split Screen mode?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- When I present with the Epson Network Projection software, my presentation gets interrupted by another user connecting to the product. How can I block the other users from disconnecting my session?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- What is my product's native resolution?
- How should I transport my product?
- What accessories are available for my product?
- The product won't go into sleep mode. What should I do?
- Can I connect my product to external speakers?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- What are the security features on my product?
- I forgot my product's password. What should I do?
- What are the different Color Modes on the Video menu used for?
- Does my product offer network monitoring and control capabilities?
- What does the Split Screen feature do?
- What is Quick Corner?
- Can I change my product's network name?
- What is the Test Pattern feature?
- What is DICOM Simulation Mode?
- What does the Direct Power On feature do?
- Is there a Management Information Base (MIB) document available for my product?
- Which wireless security modes does my product support?
- Does my product have electric lens shift, zoom, and focus functions?
- Does my product have discreet IR codes for Power on/off?
- Does my product support simultaneous displays from different sources?
- My networked product is displaying an Event ID error code. What should I do?
- What are the wireless networking specifications for connection and content over IP?
- How do I tell which lens I have by the serial number of the lens?
- What is the RS232 command to retrieve my product's temperature status?
- Is it possible to reset my product?
- Does my product support SNMP?
- How do I control my product remotely over a network?
- Is it okay to move my product right after I shut it down?
This document provides quick reference for common uses of your product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information on how to use the Message Broadcasting plug-in with the EMP Monitor.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
Display wirelessly to Epson Projectors with Epson iProjection
This document contains an operation overview of using EasyMP Multi PC Projection utility.
This document contains an overview and basic and in-depth usage instructions for EasyMP Slide Converter.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document describes Epson's limited warranty and declaration of conformity for this product.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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(905) 709-3839
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